Terms of service

1. Introduction and Scope

These Terms of Service apply to your access to and use of this website, as well as orders placed through the website. Please read these terms carefully before using the website or placing an order. By submitting an order, you acknowledge that you have read and accepted these Terms of Service and the applicable website policies, without prejudice to any non-waivable rights granted to you under applicable law.

This website provides product listings, order placement, payment, shipping, and related after-sales services. These Terms of Service establish the basic contractual relationship between you and the website operator and address product transactions, order fulfillment, user responsibilities, intellectual property, data protection, and limitations of liability.

These Terms of Service should be read together with the website's Privacy Policy, Shipping Policy, Order Cancellation Policy, Return & Exchange Policy, and other applicable policies. Each policy provides specific rules for a particular aspect of a transaction. Matters involving shipping, cancellations, returns and exchanges, or the processing of personal data are also subject to the relevant policy and applicable law.

If these Terms of Service conflict with mandatory consumer protection laws, the applicable legal requirements will prevail. Nothing in these terms is intended to limit any non-waivable consumer rights you may have under applicable law.

2. Acceptance of Service and Contract Formation

By accessing or using this website, you agree to comply with the Terms of Service applicable to your use. When submitting an order, you confirm that the information you provide is true and accurate and that you accept these Terms of Service and the provisions of the related policies applicable to your transaction.

Submitting an order constitutes an offer to purchase the selected products. After receiving your order, we will conduct the necessary checks based on product availability, payment status, and order information. An order confirmation notice indicates only that we have received your order request and begun processing it; it does not constitute an unconditional confirmation of our ability to fulfill the order.

Whether an order proceeds to fulfillment depends on the results of the inventory, payment, and order information checks. If an order cannot be fulfilled because of insufficient inventory, an obvious pricing error, a payment irregularity, suspected fraud, or another objective and reasonable cause, we may cancel the order to the extent permitted by applicable law and notify you promptly. If payment has already been collected, we will process a refund to the original payment method unless applicable law requires otherwise.

The time at which a sales contract is formed and the related legal consequences will be determined based on the order confirmation, the transaction process, and applicable law. Nothing in these terms affects any statutory rights you may have regarding contract formation, withdrawal, or other legal remedies.

3. User Accounts and Responsibilities

If creating an account is required to use certain website features, you must ensure that the registration information and any subsequent information you provide are true, accurate, and complete. You should promptly update any information that changes.

You are responsible for safeguarding your account login credentials and for activities conducted through your account, except where applicable law provides otherwise or the circumstances are not attributable to you. You must not provide your account to others or share it with other people without authorization. If you become aware that your account may have been accessed without authorization, you should notify us promptly through the contact information published on the website.

You must not use this website to engage in fraud, unlawful transactions, interference with website operations, infringement of others' rights, or other conduct that violates these Terms of Service or applicable law.

To the extent permitted by applicable law, if there are objective grounds to believe that an account is involved in fraud, unauthorized use, unlawful activity, or another material violation of these terms, we may take necessary and proportionate measures based on the circumstances, including suspending certain account functions or terminating account access. In taking such measures, we will consider the relevant facts, risks, and applicable legal requirements. These measures do not affect any rights you may have under applicable law.

4. Products, Inventory, and Pricing

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other displayed information are accurate. However, differences in screen displays, delayed information updates, or other technical factors may result in some differences between product listings and the actual products. Information provided on product pages should be understood together with the applicable product specifications and transaction details.

Product prices, promotions, and related fees may change due to market conditions, promotional arrangements, or system updates. Unless applicable law provides otherwise, the price and fee information displayed and applicable to the transaction when the order is submitted and payment is completed will govern that order. Price changes will generally not apply retroactively to contracts that have already been formed, except where permitted or required by applicable law.

Inventory information is updated on an ongoing basis. However, due to system synchronization delays or differences in order processing progress, the inventory status displayed on the website may temporarily differ from the actual quantity available for sale. Accordingly, displayed inventory information does not constitute an absolute guarantee of real-time availability.

If an order cannot be fulfilled because of insufficient inventory, an obvious pricing error, a payment irregularity, or a technical failure, we will verify the circumstances and notify you promptly. To the extent permitted by applicable law, we may cancel an order that cannot reasonably be fulfilled. Any payment already collected will be refunded to the original payment method unless applicable law requires another method of handling the refund.

5. Orders and Payments

When placing an order, you should review the products, quantities, prices, shipping information, and applicable fees shown at checkout. If you need to change your order information or request cancellation after submitting the order, you should make the request as early as possible in accordance with the relevant policies published on the website. Whether an order can be modified or canceled depends on its current status and the applicable policy.

Payment must be completed using a payment method actually offered during checkout. Payment transactions may be processed by third-party payment service providers, banks, or other financial institutions. Such transactions may also be subject to the verification procedures, processing times, and applicable terms of those providers.

An order may remain subject to information and transaction verification after payment is completed. If payment fails, payment status cannot be confirmed, order information contains a material error, or there are objective grounds to suspect fraudulent activity, we may temporarily suspend processing or cancel the order to the extent permitted by applicable law and notify you where appropriate. Any funds already collected will be handled in accordance with the applicable refund rules.

Order confirmation, payment authorization, and final order fulfillment are separate stages. We will process transactions according to the order status, payment results, applicable policies, and legal requirements. A notice acknowledging receipt of an order does not, by itself, establish that all fulfillment conditions have been satisfied.

6. Shipping Policy

Order processing, shipping fees, estimated delivery times, shipping destinations, and tracking methods are governed by the Shipping Policy published on the website. The Shipping Policy is the specific governing document for shipping matters and should be read together with these Terms of Service.

Orders are generally processed within 1–3 business days. This period covers order processing and does not include subsequent transit time. Estimated transit time is 5–10 business days after shipment. Actual delivery times may be affected by international transportation, customs inspections and clearance, carrier processing, weather, holidays, or other circumstances beyond our reasonable control. These timeframes are estimates and do not guarantee delivery by a specific date.

Shipping fees are calculated based on the order amount: orders under $80 incur an $8 shipping fee, while orders of $80 or more qualify for free shipping. The applicable shipping fee information displayed at checkout should be read together with the Shipping Policy.

Products are shipped from an overseas warehouse and delivered to valid addresses within the eligible delivery areas after international transportation and applicable import customs clearance. Product prices include applicable taxes, customs duties, and import customs clearance fees. Under normal circumstances, you will not need to pay additional charges for these items upon delivery or customs clearance. The Shipping Policy governs the specific shipping destinations, shipping fee calculations, carriers, tracking methods, delivery requirements, and handling of shipping irregularities.

We arrange shipping based on the order and the logistics services available. Independent third-party carriers may participate in delivery, and their operations and information updates may affect the actual delivery progress. Delays, tracking update issues, and other shipping irregularities will be handled according to the circumstances, applicable policies, and legal requirements. These arrangements do not exclude any contractual liability we are required to bear or any statutory consumer rights you may have.

7. Order Cancellation Policy

You can generally submit an order cancellation request within 24 hours of placing your order. This 24-hour period is the window for submitting a request; it does not mean that an order can necessarily be canceled if the request is submitted within that period.

After receiving a cancellation request, we will verify the order information, check its current processing status, and make reasonable efforts to intercept it. Cancellation is generally easier to arrange if the order has not yet entered subsequent fulfillment stages. If the order has already entered warehouse fulfillment, packing, sorting, carrier handoff, or transit, cancellation may no longer be possible. Even if the order has reached one of these stages, we will still make reasonable efforts to intercept it based on its actual status.

Once an order has shipped and entered transit, it will no longer be handled through the order cancellation process. You may refer to the Return & Exchange Policy on the website to determine the available after-sales options.

For orders that meet the cancellation requirements and are successfully canceled, refunds will be processed within 1–5 business days and returned to the original payment method. The actual time for funds to appear in your account may depend on the processing speed of the payment service provider, bank, or card issuer and may therefore differ from the refund processing time.

Eligibility for cancellation, the specific procedures, and the handling of special circumstances are governed by the Order Cancellation Policy published on the website. These Terms of Service do not replace that policy or change its applicable conditions.

8. Return & Exchange Policy

Returns, exchanges, and related refund requests must be handled in accordance with the Return & Exchange Policy published on the website. That policy sets out the applicable request periods, eligibility requirements, responsibility for return shipping costs, return label arrangements, product inspection procedures, and refund or exchange processes.

You should submit your request in accordance with the Return & Exchange Policy and follow the applicable procedures for returning products and completing related requirements. We will review requests after receipt and generally complete the initial review within 1–3 business days. The actual review time may vary depending on whether the request information is complete and on the circumstances involved.

For eligible returns, after the returned product has been received and the necessary inspection has been completed, the refund will generally be processed within 1–5 business days and returned to the original payment method. For approved exchanges, reshipment is generally arranged within 1–3 business days after the exchange request has been approved and the relevant inspection has been completed. These timeframes refer respectively to request review, refund processing, or reshipment arrangements; they do not represent the time required for funds to be credited or for the replacement product to be delivered.

The specific return and exchange conditions, allocation of shipping costs, label requirements, detailed procedures, and exceptions are governed by the Return & Exchange Policy published on the website. Any statutory withdrawal rights, rights relating to product conformity, and other consumer rights granted under applicable law remain unaffected by these terms.

9. Dispute Resolution and Governing Law

The laws applicable to these Terms of Service and transactions conducted through this website will be determined in accordance with the relevant legal rules. For consumer transactions, applicable law may include mandatory consumer protection provisions in the jurisdiction where the consumer habitually resides. No choice of law should be interpreted as depriving consumers of non-waivable rights they have under applicable law.

If a dispute arises in connection with these Terms of Service, an order, or a related transaction, the parties should first attempt to resolve it through reasonable communication to the extent permitted by applicable law. If the dispute cannot be resolved, either party may seek relief through a court or other competent authority with jurisdiction under applicable law.

Nothing in these terms requires consumers to waive any rights to bring legal proceedings, seek statutory remedies, or exercise other non-waivable rights granted by applicable law.

10. Privacy and Data Protection

We process relevant personal data to the extent necessary to provide website functionality, process orders, complete payments and deliveries, handle after-sales requests, and fulfill legal obligations. The collection, use, storage, sharing, retention, and other processing of personal data must comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

Depending on applicable law, you may have rights to access, rectify, erase, restrict the processing of, object to the processing of, or request the portability of your personal data. The specific rights available and the conditions for exercising them depend on the applicable legal requirements and the circumstances of the processing.

For details about the purposes and legal bases for processing personal data, retention periods, third-party recipients, international data transfers, and how to exercise your rights, please refer to the Privacy Policy published on the website. The Privacy Policy supplements these Terms of Service and should be read together with them.

11. Intellectual Property

The text, product descriptions, images, graphics, logos, page designs, and other content displayed or provided on this website are owned by us or the relevant rights holders and are protected by applicable intellectual property laws.

Except as permitted by applicable law or expressly authorized by the relevant rights holder, you may not copy, reproduce, modify, distribute, publicly display, commercially exploit, or otherwise use website content without prior permission. You must also not use the website or its services in a manner that infringes the intellectual property rights or other legal rights of third parties.

Purchasing a product through this website does not transfer ownership of any related trademarks, designs, images, or other intellectual property along with ownership of the physical product. Use of the product and related content remains subject to applicable law and the legitimate requirements of the relevant rights holders.

12. Limitation of Liability

These Terms of Service do not exclude or limit any liability that cannot be excluded or limited under applicable law, including statutory consumer rights, applicable product conformity obligations, liability for intentional misconduct, or other liability that cannot legally be limited.

To the extent permitted by applicable law, we will determine responsibility for delays, interruptions, or information update issues arising from the independent operations of third-party payment services, banks, internet service providers, or shipping carriers based on the actual circumstances and applicable law. Nothing in these terms releases us from responsibility for our own conduct, contractual obligations, or matters for which we are legally liable.

To the extent permitted by applicable law, we are not liable for indirect or incidental losses caused by events beyond our reasonable control where such liability may lawfully be excluded. However, this limitation does not apply where we are legally required to bear responsibility for the relevant losses or where such liability cannot be excluded under applicable law.

When using the website, you are responsible for ensuring that your device, network environment, and submitted information are suitable for completing the relevant transaction. We will address website technical issues based on the circumstances, but we do not guarantee uninterrupted or error-free operation of network connections, third-party systems, or other services beyond our reasonable control.

13. Force Majeure

If an event beyond a party's reasonable control delays or prevents the performance of some of its obligations under these Terms of Service, including natural disasters, severe weather, war, terrorist acts, government actions, public health events, major transportation disruptions, or widespread network or infrastructure failures, the affected party will be responsible for the resulting impact to the extent permitted by applicable law.

Force majeure does not automatically excuse payment, refund, or other obligations that have already arisen or that cannot be excused under applicable law. We will determine a reasonable course of action based on the impact of the event, actual ability to perform, and applicable legal requirements.

14. Amendments to These Terms

We may revise these Terms of Service in response to changes in laws and regulations, adjustments to our services, updates to transaction procedures, or other reasonable needs. Revised terms will be published on the website and will take effect at the time required by applicable law or specified in the relevant notice.

Except as permitted by applicable law, amendments will not retroactively change existing order contracts or the conditions applicable to them. Where changes may materially affect your rights or obligations, we will provide any notice or obtain any consent required by applicable law.

When you continue to use website features governed by revised terms after those terms take effect, that use will be handled in accordance with the rules determined by applicable law. If you do not agree to the revisions, you should stop using the affected services. This does not affect any rights you may have under applicable law or obligations arising from contracts that have already been formed.

15. Severability and Waiver

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision will be limited or severed to the extent necessary, and the remaining provisions will continue in effect to the extent permitted by applicable law.

A party's failure to exercise a right under these terms or applicable law immediately does not constitute a waiver of that right. Partial exercise of a right does not prevent that party from continuing to exercise the same right or any other right available under applicable law. Any waiver will be determined according to the circumstances and to the extent permitted by applicable law.

These terms should be read consistently with the other applicable policies published on the website. Where different documents contain specific provisions addressing a particular matter, the applicable rules will be determined by considering the scope of the relevant documents and mandatory legal requirements.

16. Contact Information

If you have questions about these Terms of Service, your order contract, or related policies, you may contact us using the following information.

Address: 12543 Eastlake Dr, Thornton, CO 80241, US
Phone: +1 (720) 364-8291
Email: support@zontrivonel.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)