Shipping policy

1. Shipping Destinations

We ship orders from our overseas warehouse. Packages are transported internationally and, after completing the applicable import customs clearance procedures, delivered to valid addresses within the United States. The countries and regions available for delivery are limited to those in which we accept orders. The availability of delivery to a particular destination does not mean that products are shipped from a local warehouse in that destination.

2. Shipping Fees

Shipping fees are calculated based on the total order amount:

  • Orders under $80: $8 shipping fee.

  • Orders of $80 or more: Free shipping.

The applicable shipping fee is displayed during checkout before the order is completed.

3. Taxes and Customs Duties

Product prices include applicable taxes, customs duties, and import customs clearance fees. We or our logistics partners handle the required import procedures.

The total amount displayed and paid at checkout is the final amount payable for your order under normal circumstances. You should not need to pay additional taxes, customs duties, or hidden fees when your package is delivered or undergoes customs clearance.

4. Order Processing Time

Orders are generally processed within 1–3 business days after the order is placed. Processing time is separate from transit time.

Processing may take longer during holidays, periods of high order volume, or other circumstances that affect order fulfillment.

5. Estimated Transit Time

The estimated transit time is 5–10 business days after an order has been processed and shipped. This estimate does not include the order processing period.

Actual delivery times may vary due to international transportation, customs inspections and clearance, carrier operations, weather conditions, holidays, or circumstances beyond our control. The estimated transit time is for reference and does not guarantee delivery on a specific date.

6. Shipping Carriers

We select the shipping carrier according to the order details and available logistics services. Carriers may include FedEx, UPS, DHL Express, or other suitable logistics providers.

The carrier used for a particular order may vary depending on shipping arrangements and logistics availability.

7. Order Tracking

After your order has shipped, you will receive an email containing your order or shipping information.

You can also visit the Order Tracking page on our website and enter your email address or phone number together with your order number to check the status of your order.

Please note that tracking information may not appear immediately after shipment. It may take some time for the carrier's tracking system to receive and update the shipment details.

8. Shipping Responsibilities and Risks

Delivery may be delayed by customs inspections, carrier operations, weather conditions, holidays, or circumstances beyond our control.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delivery issues resulting from an incorrect or incomplete address or other inaccurate delivery details provided when placing an order.

When the carrier confirms that a package has been delivered to the designated shipping address, delivery is generally considered complete. If a package is reported lost or arrives damaged, the matter will be handled based on the results of the carrier's investigation and the circumstances of the case.

9. Delivery and Receipt Instructions

Please inspect the package and its outer packaging when it arrives. If you notice visible damage to the packaging, you may ask the carrier to record the damage at the time of delivery.

If you discover damage or another issue after receiving the package, please contact our customer service team as soon as possible so that the matter can be reviewed.

10. Contact Us

If you have questions about shipping, delivery status, tracking information, or a delivery issue, please contact our customer service team. To help us locate your order and review the matter efficiently, please include your order number when contacting us.

Address: 12543 Eastlake Dr, Thornton, CO 80241, US
Phone: +1 (720) 364-8291
Email: support@zontrivonel.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Mountain Time, MT)